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Evertek RMA Policy
PLEASE READ THIS DOCUMENT CAREFULLY.
Evertek RMA Policy
All sales are final:
Returns of product, other than with defect, are subject to a 20% restocking fee or prevailing market rate as determined by Evertek.
48 Hour Grace Period for Returns:
Returns are allowed, but only within the first 48 hours after receipt, for any orders that are not to your expectation. Returns after this time period are at the complete discretion of Evertek and will incur a substantial restock fee.
$65.00/Hour Service Fee on working parts.
Any items sent back for warranty repair must have been tested bad - BY A QUALIFIED TECHNICIAN - prior to returning the part. We will charge a service fee of $65.00 per hour should we find a returned items to be in working condition.
Please Give Details:
Please be as specific as possible when listing the reason for return. This will assist us in making a correct determination of whether the product is truly defective. (Examples: “CD Rom Drive rattles and makes noises, but only after spinning for 5 minutes or more.” “Video card gives blue screen after 20 minutes”)
Any “dismantled”, “marked on” or “visibly defaced” product by the customer will VOID all warranties.
Fitness of Purpose:
Evertek cannot warrant any product as fit for any particular use or purpose. We strongly recommend customers evaluate a sample unit to determine by their criteria whether a product will work in their configuration. In the world of computers there are many products that may be incompatible with a certain brand or certain parts. In cases like this it is your responsibility to resell the product into a standard application in which the part will work. We are unable to take parts back because they will not work in particular brand product if they function correctly in others.
RMA Number Must be Marked on the Outside of Box:
RMA number must be clearly marked on the outside of the shipping box. Please included a printed copy of the RMA paperwork on the inside of the box. Customer is responsible for all shipping costs to Evertek.
Pack Returns Carefully:
Customer must pack defective items being returned as if they were new and working. Failure to do so may invalidate both the RMA and the warranty. Evertek is not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier.
Send RMAs to:
43195 Business Park Drive, Temecula, CA 92590 USA
Expiration of RMA numbers:
RMA numbers are valid for 14 days after being issued. Evertek must receive product within this time period (other than international returns).
Out of Warranty Items:
Items sent to Evertek that are OUT OF WARRANTY will be returned to customer at customer’s expense.
Credit Issued on Defective Products:
Should a replacement for a defective item not be available, at Evertek discretion a suitable replacement shall be issued. If a suitable replacement is not available within 30 days from the receipt of your RMA, Evertek will issue a credit which can be applied toward a future order. Credits expire 6 months after date of issue. Customers may also request a refund check once a credit memo number has been issued. RMA credits are for product only and do NOT include any reimbursement for shipping charges.
How do I apply my Credits?:
For Credits to be applied to your next order, you must reference the “CREDIT MEMO” number (not the RMA number) and dollar amount in the “notes field” of our online order form. (You may obtain the “credit memo number” from the notes field of your RMA once the RMA is “closed”).
Warranties may be limited on some items. Please check our sales literature and your invoice to verify the warranty is as expected.
Replacement RMA items will be shipped back to Customers via UPS Ground only. Express and overseas shipping is subject to an additional cost to the customer.
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